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Flexible Training Solutions
"If our course dates don't suit you; call us"
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Give Us Feedback

We welcome your feedback and comments as we are committed to continuous improvement.

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Categories: Enrolment Trainer Course Assessment Facilities and Catering EEO and Dispute Resolution

Enrolment

Did you have access to sufficient information to enable you to make an informed decision about the course?
Did you have access to sufficient information as to the cost of the course?
Were you required to pay any unexpected charges that were not fully explained to you?

We welcome any other comments or suggestions you may have and thank you for helping us become the best training provider we possibly can.

Trainer

Course attended:
Course date (dd/mm/yyyy):
Did the trainer clearly explain what was required in order for you to successfully complete the course?
Did the trainer have an excellent knowledge of the subject?
Did the trainer provide assistance to you where needed?
Did the trainer maintain your interest?

We welcome any other comments or suggestions you may have and thank you for helping us become the best training provider we possibly can.

Course

Course attended:
Course date (dd/mm/yyyy):
Did the course focus on relevant skills?
Did the course prepare you well for work?
Did the course have a good mix of theory and practical?
Were the classroom learning resources up-to-date?
Was the equipment used for practical training in good working order?

As we develop our courses we are very interested in the views of our clients so that we produce a program that most effectively meets their needs. Can you please provide your comments on the delivery methods you feel would be most appropriate for your organisation.

Assessment

Competency assessed:
Assessment date (dd/mm/yyyy):
Was the assessment based on realistic activities?
Was the assessment a fair test of your skills and knowledge?
Was the assessment conducted without bias or discrimination?
Did you receive helpful feedback on your assessment?

We welcome any other comments or suggestions you may have and thank you for helping us become the best training provider we possibly can.

Facilities and Catering

Was there sufficient lighting?
Was the temperature adequately controlled?
Were the facilities clean and well maintained?
Was the catering of an acceptable standard?

We welcome any other comments or suggestions you may have and thank you for helping us become the best training provider we possibly can.

EEO and Dispute Resolution

Were you treated respectfully by all staff?
Were you treated without bias or discrimination by all staff?
Was your privacy and confidentiality maintained?
Were you offered assistance to meet special needs, such as reading and writing?
Is there any disagreement or dispute that was not adequately resolved?

If you have a specific complaint please provide details below as we welcome the opportunity to become the best training provider we possibly can.

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